Privacy Policy – 5pk365

1. Who We Are

1.1 This Privacy Policy is issued by 5pk365 ("we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://5pk365.app (the "Platform").

1.2 5pk365 is Pakistan's dedicated online gaming platform serving players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and across the country. We act as the data controller in respect of all personal data collected via the Platform.

1.3 Questions regarding this Privacy Policy or the handling of your personal data should be directed to our Data Protection contact at the email address shown in Section 14 of this document.

2. Data We Collect

2.1 5pk365 collects personal data in the following categories:

2.2 We do not collect sensitive personal data (such as biometric data beyond the KYC selfie, health records, or political opinions) unless required by law.

3. How We Use Your Data

3.1 5pk365 processes your personal data for the following purposes:

• Account administration: creating and managing your 5pk365 account, authenticating your login sessions, and maintaining your account preferences;
• Service delivery: processing deposits and withdrawals via JazzCash, Easypaisa, and other supported payment methods; enabling cricket betting, casino games, and jackpot participation;
• KYC compliance: verifying your identity and age to comply with anti-money laundering obligations and to enforce our 18+ age restriction;
• Fraud prevention and security: detecting suspicious activity, protecting against unauthorised account access, and investigating potential breaches;
• Responsible gaming: monitoring gaming patterns to identify at-risk behaviour and enforcing self-exclusion or deposit limits where applied;
• Marketing communications: sending promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications;
• Legal and regulatory compliance: meeting obligations under applicable anti-money laundering, data protection, and gaming regulations.

4. Legal Basis for Processing

4.1 5pk365 processes your personal data on the following legal bases:

• Contractual necessity: processing is necessary to perform the services you have contracted for when registering a 5pk365 account and using the Platform;
• Legal obligation: processing is required to comply with anti-money laundering, KYC, and gaming regulation requirements;
• Legitimate interests: fraud prevention, Platform security, and service improvement where our interests do not override your fundamental rights;
• Consent: for marketing communications and non-essential cookies, where we rely on your explicit opt-in consent.

4.2 Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5. KYC & Identity Data

5.1 To comply with our KYC obligations, 5pk365 requires all users to submit a copy of their Pakistani Computerised National Identity Card (CNIC) and a live selfie photograph. This data is processed exclusively for the purpose of verifying your identity and confirming that you meet the 18+ age requirement.

5.2 KYC documents are reviewed by our internal verification team or by a licensed third-party verification service provider under a data processing agreement with 5pk365. They are not shared with any other third party.

5.3 Once KYC verification is complete, document images are stored in encrypted form and retained only for the minimum period required by applicable regulations (see Section 9).

6. Payment Data

6.1 5pk365 supports payments via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, USDT TRC20, Skrill, and Neteller. Payment data processed through these channels is handled in compliance with applicable financial data security standards.

6.2 5pk365 does not store full payment credentials (such as complete card numbers or wallet PINs) on its own servers. Payment processing is delegated to certified payment service providers under contractual data protection arrangements.

6.3 Transaction records (amounts, timestamps, payment method references) are retained as part of your account history for the duration required by anti-money laundering regulations.

7. Cookies & Tracking

7.1 5pk365 uses cookies and similar technologies to operate and improve the Platform. Cookies are small text files stored on your device.

7.2 The categories of cookies used by 5pk365 are:

• Essential cookies: necessary for login session management, account security, and core Platform functionality. These cannot be disabled without impairing your ability to use the Platform.
• Analytics cookies: used to understand how users navigate the Platform and identify areas for improvement. Data collected is aggregated and anonymised.
• Preference cookies: used to remember your language and display preferences across sessions.
• Marketing cookies: used to track promotional campaign effectiveness. These are only active where you have provided opt-in consent.

7.3 You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent your use of 5pk365's core services.

8. Data Sharing

8.1 5pk365 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes.

8.2 We may share your personal data with the following categories of recipients:

• KYC verification providers: for identity document review and age verification;
• Payment processors: JazzCash, Easypaisa, and other payment service providers for transaction processing;
• Game providers: Pragmatic Play, PG Soft, JILI, Evolution, and others – game session data is shared to enable game delivery;
• IT and security service providers: hosting providers, CDN providers, and cybersecurity partners under confidentiality agreements;
• Regulatory and law enforcement authorities: where disclosure is required by law, court order, or regulatory directive.

8.3 All third-party service providers are contractually required to process your data only as instructed by 5pk365 and to maintain appropriate technical and organisational security measures.

9. Data Retention

9.1 5pk365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to minimum retention periods required by applicable regulations.

• Account data: retained for the lifetime of your 5pk365 account, plus a minimum of five (5) years following account closure to meet anti-money laundering retention obligations;
• KYC documents: retained for a minimum of five (5) years from the date of account closure or the date of the last transaction, whichever is later;
• Transaction records: retained for a minimum of five (5) years from the transaction date;
• Support communications: retained for a minimum of two (2) years from the date of the communication;
• Technical/log data: retained for up to twelve (12) months unless required longer for security investigations.

9.2 On expiry of the applicable retention period, data is securely deleted or irreversibly anonymised.

10. Your Rights

10.1 Subject to applicable law, you have the following rights in relation to your personal data held by 5pk365:

• Right of access: to request a copy of the personal data we hold about you;
• Right to rectification: to request correction of inaccurate or incomplete data;
• Right to erasure: to request deletion of your data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations;
• Right to restriction: to request that we limit processing of your data in certain circumstances;
• Right to object: to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: to withdraw consent for marketing communications or non-essential cookies at any time.

10.2 To exercise any of these rights, contact the 5pk365 Data Protection team at the address in Section 14. We will respond within thirty (30) days of receiving a valid request.

11. Data Security

11.1 5pk365 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including KYC document files and financial records;
• Role-based access controls limiting Platform staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure;
• Two-factor authentication (2FA) available to all registered 5pk365 account holders.

11.2 While 5pk365 takes all reasonable steps to protect your data, no system is completely immune to risk. In the event of a data breach affecting your rights and freedoms, we will notify affected users and relevant authorities as required by law.

12. Children's Privacy

12.1 The 5pk365 Platform is strictly intended for users aged 18 and over. We do not knowingly collect personal data from persons under 18 years of age.

12.2 If we become aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. Any winnings accrued by an underage user will be forfeited in accordance with our Terms & Conditions.

12.3 If you believe your child has registered on the 5pk365 Platform, please contact us immediately at the address in Section 14.

13. Changes to This Policy

13.1 5pk365 reserves the right to update this Privacy Policy at any time. Revised versions will be published on the Platform with an updated effective date at the top of this document.

13.2 For material changes that affect how we process your data, we will provide prominent notice on the Platform and, where practicable, notify registered users by email. Continued use of the Platform following publication of a revised Policy constitutes acceptance of the changes.

14. Contact Us

For data protection queries, requests to exercise your rights, or concerns about this Privacy Policy, please contact the 5pk365 Data Protection team. Our support address is displayed below as plain text:

Live chat support is also available 24/7 through the Platform once logged in to your 5pk365 account. Please mark your enquiry as "Data Protection Request" so it is routed to the correct team.